Membership

How to join us

• Click on the [LOGIN] – [CREATE ACCOUNT] link, and also sign up for membership using your Google/Facebook account.
• Once your account is created, a WELCOME (10% OFF) coupon is automatically issued and you can check the coupon on the [ACCOUNT] page. When ordering for the first time, it can be used by applying the coupon on the order page.

Reward Point

• We don't do Reward Points for a Purchases.

Membership benefit

• Learn more information HERE

Order Information

• After payment is completed, it takes 1-3 working days for the status to change to ‘Preparing for Shipping'.
• In the "Processing" state, it may take about a week. If there is an additional delay, you will be notified of the delay by e-mail.
  * It is not that the order has not been completed.
• In the case of a product with “[Pre-order]” written on the product name, it will be shipped out within 1-2 days from that date.

Payment Information

• You can pay with PayPal (credit card/Paypal).

Duties & Taxes

• Customs duties are not included in the product price.
• You may be asked to pay according to the customs duty policy of the receiving area.

Shipping Information

• We ship using FedEx and DHL.
• If delivery to the area is difficult due to the corona issue, delivery may proceed through other delivery methods.
• The shipping cost is determined by the size, weight, and shipping address of the product and can be found at the order stage.
• We offer free shipping on orders over a certain amount (over 200 USD).
• Delivery takes 3-7 business days from the time of shipment.
• The seller is not responsible for delays caused by late receipt by the customer or non-payment of customs duties.

Exchange Information

• We don't offer the exchange-service.
• If you have a question about this, please contact customer service.

Return Information

• Returns must be made within 7 days of receipt.
• Return shipping costs vary depending on the country of delivery. You can check the return cost below.
• How to Return:
  
  1. If you have an account, log in and click [MY SHOPPING] - [MY ORDER].
  If you ordered as a guest, please request a return to the customer center.
  
  2. Click the order you want to return and click [Request Return].
  
  3. Please select the reason for return.
  If you are returning a high-priced product of $ 1,000 or more, please prepare a statement of reason (no form) including the reason for return, personal customs code, and your signature according to carrier policy.
  
  4. Please put the product to be returned in the original box. The box and packaging materials must be undamaged at this time.
  
  5. Please make a reservation for pickup with the delivery company that was delivered.
  If you have any difficulties in making a pickup reservation, please contact customer service.
  Please prepare a return box and the following documents required for return and deliver it to the courier before the scheduled pickup time.
  - Return label "EXPRESS WORLDWIDE" (1 piece) "WAYBILL DOC" (1 piece) "Returns Note for Customs" (1 piece)
  
  * If you do not have return documents, you can contact the customer center to receive them.
  * All returns can be tracked by the Waybill Number on the return label.
  

Refunds

• Once the return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. If you paid sales tax in the original purchase price, this will also be included in your refund. We’ll keep you updated every step of the way. You can follow the return of your package with our courier using the tracking number on your Returns Label.

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
• When trying on footwear, please take care not to mark the soles or damage the shoe box.
• If an item has a FACADE PATTERN brand tag attached, it must be returned with the tag in its original position.
  Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Faulty items

• It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.