FACADE PATTERN - Official Website


  • Returns & Refunds
    Return shipping cost by country
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  • Etc
    When will my pre-order item arrive?
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    As soon as your item is ready to be sent. You can check the expect shipping date on the product name, it will be shipped out within 1-2 days from that date.

  • Etc
    Are pre-order items refundable?
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    Yes, just make sure items meet the conditions of our Returns Policy

  • Returns & Refunds
    What is FAÇADE PATTERN’s returns policy?
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    We accept returns within 7 days, starting from the day your order was delivered.

    To start a return, go to the [My Page], or if you placed your order as a guest, enter your guest order details here.

    Returned items must comply with our returns policy:

    • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
    • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
    • When trying on footwear, please take care not to mark the soles or damage the shoe box.
    • If an item has a FACADE PATTERN brand tag attached, it must be returned with the tag in its original position.
    • Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

    Faulty items

    It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.

  • Returns & Refunds
    I want to return my order but I need my invoice for customs clearance. Will it still be included in my order?
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    Yes, invoices for customs clearance will still be included in your order. When you're preparing your return, you'll need to include the Return Note inside the Facade Pattern package.

  • Returns & Refunds
    How do I return my item?
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    Here’s what you need to do:

    1. If you have an account, log in and click [My Shopping] - [My Orders].

    * If you ordered as a guest, please request a return to the customer center.

    2. Click the order you want to return and click [Request Return].

    3. Please select the reason for return.

    *If you are returning a high-priced product of $ 1,000 or more, please prepare a statement of reason (no form) including the reason for return, personal customs code, and your signature according to carrier policy.

    4. Please put the product to be returned in the original box. The box and packaging materials must be undamaged at this time.

    5. Please make a reservation for pickup with the delivery company that was delivered.

    If you have any difficulties in making a pickup reservation, please contact customer service.

    Please prepare a return box and the following documents required for return and deliver it to the courier before the scheduled pickup time.

    - Return label "EXPRESS WORLDWIDE" (1 piece) "Returns Note for Customs" (1 piece)

    * If you do not have return documents, you can contact the customer center to receive them.

    * All returns can be tracked by the Waybill Number on the return label.

  • Returns & Refunds
    How do I exchange my item?
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    We don't offer the exchange-service.

    If you have a question about this, please contact customer service.

  • Returns & Refunds
    When will I receive my refund?
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    Once the return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. 

    We’ll keep you updated every step of the way. You can follow the return of your package with our courier using the tracking number on your Returns Label.

    Return shipping costs vary depending on the country of delivery.

  • Duties & Taxes
    Will I need to pay duties and taxes?
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    Yes, customs duties are not included in the product price.

    You may be asked to pay according to the customs duty policy of the receiving area.

  • Delivery
    How much will I be charged for delivery?
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    We provide a free shipping on all orders now.