FACADE PATTERN - Official Website

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Guide

How to Join

Click on the [LOGIN] – [CREATE ACCOUNT] link, and you can also sign up for membership using your Google/Facebook ID.

Once your account is created, a WELCOME (10% OFF) coupon is automatically issued and you can check the coupon on the [ACCOUNT] page.
When ordering for the first time, it can be used by applying the coupon on the order page.

How to order

After payment is completed, it takes 1-3 working days for the status to change to ‘Preparing for Shipping’.

In the "Processing" state, it may take about a week, and if there is an additional delay, you will be notified of the delay by e-mail.
* It is not that the order has not been completed, and there may be delays due to delivery arrangements or scheduled delivery.

In the case of a product with “[Pre-order]” written on the product name, it will be shipped out within 1-2 days from that date.

Payment

You can pay with PayPal (credit card/Paypal).

- Duties & Taxes
Customs duties are not included in the product price.
You may be asked to pay according to the customs duty policy of the receiving area.

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : Worldwide
  • Shipping Rate : Free: Shipping fee is free regardless of the price.
  • Delivery Time : 7 - 10 days
  • We ship using FedEx and DHL.
    If delivery to the area is difficult due to the corona issue, delivery may proceed through other delivery methods.

    The shipping cost is determined by the size, weight, and shipping address of the product and can be found at the order stage.
    We offer free shipping on orders over a certain amount (over 200 USD).

    Delivery takes 3-7 business days from the time of shipment.
    The seller is not responsible for delays caused by late receipt by the customer or non-payment of customs duties.

Returns & Exchanges

We don't offer the exchange-service.
If you have a question about this, please contact customer service.

Refunds

- Return
Returns must be made within 7 days of receipt.
Return shipping costs vary depending on the country of delivery. You can check the return cost below.



How to return:

1. If you have an account, log in and click [MY SHOPPING] - [MY ORDER].
   If you ordered as a guest, please request a return to the customer center.

2. Click the order you want to return and click [Request Return].

3. Please select the reason for return. If you are returning a high-priced product of $1,000 or more, please prepare a statement of reason (no form) including the reason for return, personal customs code, and your signature according to carrier policy.

4. Please put the product to be returned in the original box. The box and packaging materials must be undamaged at this time.

5. Please make a reservation for pickup with the delivery company that was delivered. If you have any difficulties in making a pickup reservation, please contact customer service.
    Please prepare a return box and the following documents required for return and deliver it to the courier before the scheduled pickup time.
    - Return label "EXPRESS WORLDWIDE" (1 piece) "WAYBILL DOC" (1 piece) "Returns Note for Customs" (1 piece)

* If you do not have return documents, you can contact the customer center to receive them.
* All returns can be tracked by the Waybill Number on the return label.

Other

We don't do Reward Points for a Purchases.

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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